Around the globe, governments are recognizing the importance of digital – and are stepping up to the plate to meet evolving citizen expectations. 

The European Commission (EC) is preparing to provide Ukraine with EUR 25 million for the development of a digital economy and e-government.

Last week, the UK’s Government Digital Service (GDS) announced that it has signed a deal with Singapore’s equivalent department – the GovTech Agency. The two bodies will collaborate on the design and delivery of digital government services, sharing knowledge and best practices. 

The demand for more digital services is there, but citizens may not be fully aware of the full extent of services available. In a recent multi-country survey from Accenture, 56 per cent of respondents reported that trust in government would increase if the benefits of e-government services were better communicated to them. Additionally, 51 per cent reported they would increase their use of digital government services if multiple services could be accessed from an online portal.

In Canada, this commitment to digital innovation is evident in the Digital Charter, released in May 2019. The Charter outlines what Canadians can expect from the government, in relation to the digital landscape in ten principles. Building a foundation of trust is central to the Charter, and reflected in the two principles of “open and modern digital government” and “data and digital for good.”  

More recently, on August 2, 2019, the Honourable Joyce Murray, President of the Treasury Board and Minister of Digital Government, announced the release of the new Policy on Service and Digital, which emphasizes using new technologies and solutions, such as Artificial Intelligence and Blockchain. 

“The new Policy on Service and Digital sets the foundation for the future of digital government in Canada. We’re doing the hard work behind the scenes to set in place the conditions for truly client-centered service design and delivery, and to deliver better services to Canadians,” said Murray. 

Most importantly, this policy affords Canadians access to quality government services that are easy-to-use and securely designed specifically for them. 

At IdentityNORTH, we are all about accelerating digital transformation, and increasing awareness of digital ID in government initiatives. This is why we are excited to take the conversation to Ottawa next month for the inaugural IdentityNORTH Ottawa, on September 18, 2019. 

Hillary Hartley spoke at the 2019 IdentityNORTH Annual Summit in Toronto

This event will be focused on information exchange with industry leaders – catalyzing a conversation with policy makers from across all levels of government, and connecting them with leaders from the private sector to drive efficiency, client centricity, and security for all Canadians.

At past IdentityNORTH events, attendees have been given a taste of government’s vision and approach, with speakers hailing from the public and private sectors, including government representatives. 

For instance, Deputy Minister and Chief Digital Officer for the Province of Ontario, Hillary Hartley, kicked off day two of the 2019 IdentityNORTH Annual Summit with an inspiring talk about the Ontario government’s vision to make citizens’ interactions with the government simpler, faster, and better.

“Digital ID matters, easy payment matters, how do we carve out space and work together?” she asked the IdentityNORTH audience.

The time has come to work together, and have these conversations. 

Because ahead of the 2019 Canadian federal election in October, the conversation surrounding our digital future has never been more important. 

Be part of the conversation to drive digital innovation forward in Canada. Join us at IdentityNORTH Ottawa, on September 18, 2019. Tickets are now available!