Deputy Minister of Consumer Services, Province of Ontario
Hillary Hartley was appointed Deputy Minister of Consumer Services in June 2018. Hillary joined the Ontario government in April 2017 as Deputy Minister Responsible for Digital Government. She is also Ontario’s Chief Digital Officer, leading the province’s digital transformation efforts.
As Deputy Minister of Consumer Services, Hillary’s focus is on the end-to-end customer experience of government, bringing together the collective efforts of ServiceOntario, Consumer Protection Ontario, the Ontario Digital Service, and more, to deliver simpler, faster, better government services for the people and businesses of Ontario.
Previously, Hillary was the Deputy Executive Director of 18F, a digital services agency in the U.S. federal government, and was a Presidential Innovation Fellow in 2013. She has worked with governments across jurisdictions for more than twenty years, having previously served as a director at NIC Inc., an organization that helps governments embrace internet-based technologies and approaches necessary for modernization.