Senior Advisor, PwC
Janice Wagner is a Managing Director at PwC supporting the Public Sector, Financial Services and Technology Consulting Services practices. She was recently appointed National Digital Lead for Public Sector focused on helping PwC support jurisdictions in defining their digital strategies and business cases as well as supporting the implementation of the many facets of their multichannel transformations.
Janice brings over 30 years of deep multichannel strategy and operational expertise gained across several industry verticals including financial services, banking, telecommunication, utilities, public sector and insurance. She has held senior executive roles at CIBC, Enbridge Services and Rogers.
Throughout her career she has led several enterprise level multichannel transformative change initiatives focused on improving the client experience while concurrently increasing revenues and driving out costs. In each of her mandates she has focused on re-engineering business processes to be more customer centric, has effectively deployed technology solutions across multiple channels to support and enhance the client experience and driven channel migration and adoption. Janice has depth across all facets of front and back office operations including contact centers, Internet, ABM and branch/retail sales and service operations.